Terms of Service

Effective date: September 8, 2026

These Terms of Service (“Terms”) are a binding agreement between Alzaro AI (“Alzaro AI”, “we”, “us”) and the person or organisation that creates an account or uses the service available at alzaro.app, including the web workspace, the mobile app and the API (together, the “Service”). By creating an account, accepting a team invitation or using the Service you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company or agency, you confirm that you have authority to bind it, and “you” means that organisation.

1. What the Service does

Alzaro AI measures AI-search visibility. You define the brands, competitors and buyer questions (“prompts”) you want to track; the Service sends those prompts to third-party AI answer engines through their official APIs, samples each prompt several times, analyses the responses for brand mentions and cited sources, and turns the results into scores, share-of-voice comparisons, recommendations, AI-readiness audits, alerts and reports. Engines currently available on this install include ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), DeepSeek, Google AI Overviews, Google AI Mode, Microsoft Copilot. We may add, change or retire engines as providers change their offerings.

The Service measures only through official provider APIs. It does not scrape, automate or otherwise access any AI provider’s consumer interface, and you may not use the Service, or any data obtained through it, to do so.

2. Accounts and teams

• You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping your password and any API or mobile tokens confidential. Tell us at [email protected] immediately if you suspect unauthorised access.
• An organisation (“agency”) may invite team members and assign them roles. The organisation owner is responsible for the people they invite, for the permissions they grant and for removing access when someone leaves.
• You must be at least 18 years old, or the age of majority where you live, to open an account. The Service is offered to businesses and professionals, not to consumers for personal use.
• We may refuse, suspend or close an account that we reasonably believe breaches these Terms, creates a security or legal risk, or has been inactive for an extended period after notice.

3. Plans, credits and payment

3.1 Credits

Measurements are metered in credits. Each engine has a credit cost per run, shown before you start a measurement; enabling live web search on an engine multiplies that cost. Credits are deducted when a run is dispatched and recorded in your organisation’s ledger. Credits have no cash value, cannot be transferred between organisations, and expire if your account is closed. Monthly credits included in a subscription plan reset at each billing period and do not roll over unless the plan says otherwise.

3.2 Purchases and subscriptions

Credit packs and subscriptions are billed in advance through Stripe. Credits are granted only when the payment processor confirms payment, not when you return from the checkout page. Subscriptions renew automatically at the then-current price until cancelled; you can cancel at any time from the billing page and the plan remains active until the end of the paid period. Prices are shown exclusive of taxes unless stated; you are responsible for any VAT, sales or withholding tax that applies.

3.3 Refunds

Because credits are consumed against third-party API costs as soon as measurements run, purchases are non-refundable except where the Service failed to deliver purchased credits, where we are required to refund by law, or where we agree to a refund at our discretion. Credits deducted for runs that fail because of an error on our side are returned automatically.

3.4 Free trial

New organisations may receive a 14-day trial with a limited credit allowance. Trial credits are for evaluation, may be withdrawn if abused, and end when the trial expires or when you purchase a plan.

3.5 Plan limits and price changes

Each plan carries limits, such as the number of brands, prompts, competitors, team members or engines. We may change prices and plan limits with at least 30 days’ notice by email or in the workspace; changes take effect at your next renewal.

4. Your content and data

• Ownership. You own the brand profiles, prompts, competitor lists, documents and other material you submit (“Customer Content”). You grant us a worldwide, non-exclusive licence to host, process, transmit to AI providers and display Customer Content solely to provide, secure and improve the Service.
• Responsibility. You confirm that you have the rights needed to submit Customer Content and that it does not infringe anyone’s rights, contain malware, or include personal data you are not entitled to share. Do not put personal data about individuals into prompts.
• Measurement output. Scores, reports, recommendations and other results generated for your workspace (“Output”) are yours to use for your own business and for your clients. We keep the right to use aggregated, de-identified statistics about how engines behave, which never identify you, your clients or your brands.
• Bring-your-own keys. If you add your own AI-provider API keys, you are responsible for the charges those providers bill you, for complying with their terms, and for rotating keys you no longer trust. We store keys encrypted and use them only for your measurements.
• Deletion. You can delete brands, prompts, reports and documents at any time from within the Service, and can close your account by contacting us. Deleted data may persist in backups for a limited period as described in the Privacy Policy.

5. AI-generated content and accuracy

AI answer engines are non-deterministic: the same question can produce different answers on different days. The Service reports measurements with their sample size for that reason, but every result is a statistical estimate, not a guarantee of what any individual user will see. Assisted-setup features that draft brand profiles, prompts or competitor lists use AI and may be wrong or incomplete; you must review anything they produce before relying on it. Output is information to support your own decisions and is not legal, financial or professional advice. We are not responsible for the content of third-party AI answers, for the sources they cite, or for changes in those providers’ models, availability or pricing.

6. Acceptable use

You agree not to:

• use the Service to break the law, infringe intellectual-property or privacy rights, or send prompts that are abusive, deceptive or intended to manipulate an AI provider;
• scrape, crawl or automate any AI provider’s user interface, or circumvent a provider’s rate limits or terms using the Service;
• reverse-engineer, copy, resell, sublicense or white-label the Service except as expressly permitted in writing by us;
• probe, scan or test the vulnerability of the Service without our written permission, or interfere with its operation, other customers’ data or tenant isolation;
• use the API or mobile app in a way that exceeds reasonable request volumes or that we identify as abusive;
• embed the AI-crawler tracking pixel on a website you do not control, or fail to give the notices your own visitors are owed;
• share an account between unrelated organisations or use trial accounts to avoid paying for usage.

We may suspend accounts that breach this section and, where the breach causes cost or harm, recover our reasonable losses.

7. Third-party services

The Service depends on third parties we do not control, including the AI providers whose APIs it calls, the payment processor, email delivery and hosting providers. Their availability, output and prices may change without notice and may affect the Service. Product and company names of AI providers are trademarks of their respective owners; Alzaro AI is an independent tool and is not affiliated with, endorsed by or sponsored by any of them.

8. Intellectual property

The Service, including its software, design, scoring methods, documentation and the Alzaro AI name and logo, is owned by Alzaro AI or its licensors and is protected by intellectual-property law. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service during your subscription; no other rights are granted. If you send us feedback or suggestions, we may use them without obligation to you.

9. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law. For us, that includes your Customer Content and Output; for you, it includes non-public details of the Service such as pricing offered privately or unreleased features.

10. Availability and support

We aim to keep the Service available at all times but do not promise uninterrupted operation. We may perform maintenance, and we may change or discontinue features, with notice where the change is material. Support is provided by email at [email protected] during normal business hours.

11. Term, suspension and termination

• These Terms apply from the moment you first use the Service until your account is closed.
• You may close your account at any time. Unused credits are forfeited on closure unless the law requires otherwise.
• We may suspend or terminate access immediately if you materially breach these Terms, fail to pay, or if continuing would expose us to legal liability; otherwise we will give at least 30 days’ notice.
• On termination your right to use the Service ends. You may export your reports before closure; afterwards we delete or anonymise your data as described in the Privacy Policy. Sections 4 (licence to aggregated statistics), 5, 8, 9, 12, 13 and 14 survive termination.

12. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that measurements will be accurate, complete or predictive of future AI behaviour, or that the Service will be error-free or uninterrupted.

13. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, however caused; and (b) our total liability arising out of or relating to the Service in any 12-month period will not exceed the amount you paid us for the Service in that period. Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify Alzaro AI against claims, losses and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service in breach of these Terms or applicable law, or your use of the AI-crawler tracking pixel on websites you operate.

15. Changes to these Terms

We may update these Terms as the Service and the law change. The effective date at the top shows when they were last revised. For material changes we will give at least 14 days’ notice by email or in the workspace. If you do not agree to a change, stop using the Service before it takes effect; continued use afterwards means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Alzaro AI is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute arising from them, subject to any mandatory consumer-protection rules that apply where you live. Before starting proceedings, each party agrees to try in good faith to resolve the dispute by contacting the other in writing.

17. General

These Terms, together with the Privacy Policy and any order or plan description you accept, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to a successor of our business. Our failure to enforce a provision is not a waiver. Notices to you may be sent to the email address on your account; notices to us go to [email protected].

18. Contact

Alzaro AI
 Email: [email protected]
Website: alzaro.app